How We Work
Simplifying Complex Care with Custom Medical SolutionsAt Custom Medical Solutions, we know that every facility and every patient has unique needs—and one-size-fits-all just doesn’t work in healthcare. That’s why we’ve built a smarter, faster, and more reliable way to support LTACHs, SNFs, and hospitals with high-quality DME and rental programs that are designed around you.
Here’s how we deliver results:
01
Needs Assessment & Customization
We begin by listening.
Our clinical specialists and account team work closely with your staff to understand your challenges—whether it’s wound care, respiratory therapy, bariatric support, or patient mobility. We tailor a solution that fits your facility’s specific workflow, census, and clinical goals.
No overbuying. No guesswork. Just the right equipment—exactly when you need it.
02
Rapid Equipment Delivery
When a patient needs support, time matters.
Our logistics team ensures same-day or next-day delivery of equipment to your facility, with white-glove setup and testing to meet all safety and compliance standards.
Fast. Reliable. On your schedule.
03
Expert Staff Training
Great equipment only works if your team knows how to use it.
We provide hands-on, on-site or virtual training to ensure your clinical staff is confident and compliant with every piece of equipment.
From PTs to RNs—we train your whole team for success.
04
Ongoing Support & Maintenance
Need help after delivery? We’re still right here.
Our dedicated service team, biomedical technicians, and support staff are on call for equipment servicing, replacements, or troubleshooting.
We don’t just deliver. We partner.
05
Billing Made Simple
No hidden fees. No billing confusion.
We work directly with your business office to ensure clear rental terms, transparent pricing, and timely documentation.
Easy-to-understand invoices. Custom billing reports available.
06
Clinical Outcomes & Cost Savings
We don’t just move equipment, we move the needle.
By providing specialized therapy solutions and high-performing support systems, our clients see reduced length of stay, fewer hospital readmissions, and improved patient outcomes.
Better care for your patients. Better value for your facility.
Why It Works
Custom Medical Solutions is more than a vendor—we’re an extension of your care team. With a deep understanding of long-term care and acute care environments, our goal is to remove barriers, reduce workload, and improve lives.
Let’s build a smarter, stronger care plan together.
