Customer Services
At Custom Medical Solutions, we're dedicated to providing tailored support for healthcare providers and patients, ensuring you find the right equipment for complex needs. Whether it is for bariatric care, fall management, specialized wound management or simply for product support we understand that healthcare challenges require personalized solutions.
Our Service Commitment
01
24/7 Professional Service
Our nationwide service centers ensure prompt support around the clock.
02
Expert Clinical Support
Led by clinical experts, we provide guidance on complex patient management and product utilization.
03
Biomedical Services
We offer specialized maintenance and support for medical equipment to ensure continuous compliance and safety.
04
Flexible Facility Programs
We offer flexible user programs and storage solutions for facility-owned bed frames displaced by rentals.
Educational Resources
Access our comprehensive Resources Library for instructional materials, including:
1
Operational Manuals
Detailed guides for the Matrix Mattress and Blower Units.
2
Safety Checklists
Safety checklists & bed entrapment guides for regulatory compliance.
3
Instructional Videos
Visual guides for the application of NPWT & other systems.
Get in Touch
Our professional support teams are available to assist you with clinical, billing, or general inquiries.
Toll-Free Phone: 866.350.5640
Corporate Office: 763.535.0118
Fax: 612.294.3289
General Inquiries: info@custommedicalsolutions.com
Clinical Support: clinical@custommedicalsolutions.com
Billing Department: billing@custommedicalsolutions.com
