Our Expertise

“Delivering better solutions today for a brighter tomorrow!

our promise


Our commitment to every customer: The Custom Medical Solutions Promise

Excellent service is always our top priority.

We are committed to providing the same level of customer service to all our customers no matter how big or small. Our offices are staffed with expert technical support personal who will assist your individual request around the clock. No one customers needs are the same and we are flexible and always happy to listen to your needs. We will work together to create a program that will best accommodate your needs. Our rental programs are designed to reduce the cost of ownership, while preserving peace of mind.

Key highlights

  • 24/7/365 direct access to technical support
  • Superior and on time deliveries and pickups
  • Same-day service for all technical issues
  • On-site assistance during deliveries and pickups
  • Access to our own internal Biomed Team
  • Flexible programs tailored to individual needs
  • Online client portal to track all equipment, billing, and request

customer solutions

Customer service is a number one priority to our team and we pride ourselves in offering a customized experience for each person and every business we work with.

Easy Online Ordering

24/7 Service

Storage of facility owned bed frames displaced by product rentals

Flexible user programs

Biomed services

our company

Revolutionizing The Medical Equipment Industry Since 2005

Custom Medical Solutions is a leading distributor of healthcare equipment servicing LTAC's, LTC, Acute Care, Rehab Facilities, and Home Care organizations. Based in Brooklyn Park Minnesota, we have service centers nationwide to deliver prompt and professional service 24/7. Our company was formed in 2005 and ever since, we've grown our customer base exponentially by providing flexible programs, quality products and custom solutions.

We listen.

We've taken the time to understand the many challenges our customers face and provide revolutionary products to meet the unique demands of every market segment.

We care.

We remain committed to improving patient and caregiver experiences and understand the balance in dealing with regulatory and legal risk of managing more complex patients with less resources.

We are human.

Each office is staffed with professionally trained teams of support personnel who understand that integrated solutions not only have a favorable effect on your bottom line, but on who matters the most, your patients!

our team

Jason Richardson


Mike Fields

VP of Operations


VP Clinical Sales & Support

Paul Bussey

Area VP Central Region

Ricky Palmore

Area VP Southern Region

Deidre Henry


Want to know more about our innovative solutions?